Troubleshooting for Speedway Revolution Readers
This article will detail various troubleshooting techniques in order to resolve issues relating to the Speedway Revolution readers.
Issues Accessing the Web UI
The reader's Web UI is a convenient way to interface with the Revolution readers that are connected to a network. The Web UI is accessed by pointing a web browser to either the reader's MAC address or IP address. For more information on the Web UI, please see Using the Speedway Revolution Web UI. When the Web UI cannot be reached, there a few common issues that are easily resolved.
- The most common issue is a typo in the Web UI address. To access the Web UI, either the reader's MAC address or IP address must be known. Since the reader's MAC address is printed on a label on the reader itself, it is typically recommended to use this. In a web browser, navigate to http://speedwayr-xx-xx-xx.local, where xx-xx-xx is the last six characters in the MAC address. For example, the image below shows a MAC address of 00:16:25:10:EF:35, so the Web UI page would be http://speedwayr-10-EF-35.local. If the IP address of the reader is known, the Web UI can be accessed by entering the IP address in a web browser.
- Another common issue is caused by incorrect network settings on the host PC that the reader is connected to. If the reader is connected directly to a PC via Ethernet cable, ensure that all connections are secure and that the communication lights on the back of the reader are on. The Ethernet cable should be connected to the Ethernet port on the reader, not the Console port. If the green light is blinking, this means that the reader is searching for a network. If the green light is solid, the reader has connected to a network. For a Windows OS, navigate to Network and Sharing Center and select the Ethernet connection listed there and view its Properties. When viewing the IPv4 properties, the IP address and DNS should be set to be obtained automatically (see image below). If a static IP address for the reader is desired, it is often better to set that up after the Web UI has been accessed. Once these properties have been set, try to access the Web UI once again.
- Another test for network connectivity is accomplished by performing a "ping" on the desired IP address. To do this, open the Command Prompt tool and type "ping <IP address>" and press Enter. If the network has been set up correctly, the reader's IP address should reply with network information.
- If the reader has been used before, it is possible that the reader's IP address has been set to static. Resolving this issue will require a reset of the reader, which can be accomplished by unplugging the reader and holding down the reset button for three seconds, until the Power LED blinks red. The Power LED should now alternate between red and green, and then will be solid green once the reset is complete. Once the reader resets, its IP should be set back to default, which is 169.254.1.1.